FAQ – QuickChicWear

Frequently asked questions

General Questions

How secure is my purchase?

We take your safety very seriously. Our website uses secure encryption technology to ensure your information is safe and secure.

What payment methods do you accept?

We accept a variety of payment methods for your convenience.  
- Credit card ; Visa, MasterCard, American Express.

How can I check my order status?

After you have placed your order, you will receive a confirmation email with all the details of your order. You can also check the status of your order at any time on our website.

How can I place an order on your website?

It is easy to place an order on our website. Simply browse our product catalog, select the product you want, select the size and color and click "Add to Cart". You can then proceed to checkout and follow the on-screen instructions.

Exchanges and Returns

What is your return policy?

We want you to be completely satisfied with your purchase. If you are dissatisfied for any reason, you can contact us within 30 days of receiving the goods and we will issue you a credit in the form of a gift card.

How can I return or exchange an item?

To return or exchange an item, please contact us by email at info@quickchicwear.com with your order number and the details of the items you wish to return or exchange.

Who bears the return shipping costs?

The costs for return shipping are borne by the customer.


How long does it take for my order to be delivered?

Delivery time depends on your location. Typically orders ship within 2-5 business days and arrive within 8-12 business days.

How can I track the delivery status of my order?

You will receive a confirmation email with a tracking number once your order has shipped. You can track the status of your delivery on our website using this number.

What happens if I am not at home at the time of delivery?

If you are not home at the time of delivery, the delivery person will usually leave a notification with pickup or redelivery instructions.

What happens if my order is damaged in transit?

If your order is damaged in transit, please contact us as soon as possible at infohelixgermany@gmail.com and we will do our best to resolve the issue.

Sizes and adjustments

How do I find the right size?

There is a size chart on our website to help you find the right size. If you are still unsure, please feel free to contact us at infohelixgermany@gmail.com and we will be happy to help you.

What do I do if the size I want is out of stock?

If the size you want is out of stock, please feel free to email us at infohelixgermany@gmail.com and we will let you know as soon as that size is available again.

Do you offer half sizes?

Our shoes are offered in full sizes. If you wear a half size, we recommend choosing the next full size.

Customer Service

We offer professional customer service from Monday to Friday from 10 am to 6 pm.

Payment Secure

On our website you can use credit cards with SSL secure provided by a third party payment processor.

Home delivery

Receive your order directly at your door within 6 to 10 business days.

Money-back guarantee

We offer a money back guarantee on all our products. Visit our returns page to learn more.